SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of brilin.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of brilin.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The chair looks awesome but forces you to sit very straight, which might be good for posture but isn't that comfortable for guests.
The perfect desk chair. It has a great look and finish.
The design is beautiful, and the quality is great. I'll have these chairs forever.
This chair offers great value for the price. It's well-made, looks good, and is easy to assemble.
These chairs were worth the wait. They're beautiful, comfortable, and very easy to assemble!
An excellent deal for high-end furniture. I won't shop for furniture anywhere else now.
The chairs look amazing in photos, but they're even better in person. Completely satisfied.
Great chairs! I love the ease of ordering furniture like this. The process is quick and straightforward.
The design is beautiful, and the contoured seat is comfortable. I'm impressed with this chair.
These chairs are nice and of high quality. The wood is stunning. I highly recommend them.
Very nice. I'd recommend these chairs to anyone. The quality is superb.
I'm thrilled with my purchase. My chairs are just perfect.
I like these chairs' style. They're not the most comfortable, but they look good and are suitable for dining.
The chairs are both comfortable and elegant.
I have no complaints about these chairs. They are beautiful and seem to last.
These dining chairs are lovely. The walnut looks even better in person. I've been using them for a month with no issues. They seem durable.
I'm completely satisfied with my purchase. I bought six chairs for my new dining table. While the walnut color isn't a perfect match, the shades complement each other well.
These chairs are crafted beautifully. Having ordered two, I'm now planning to order two more after seeing them up close.
The quality exceeded my expectations.
They have a unique style. Everyone adores these chairs.
The chairs are stunning.
Incredible value! I'm very pleased with these chairs. I'd definitely buy from this company again.
My wife and I are delighted with the chairs. They arrived earlier than expected, and we began using them immediately. It was great to finally replace our old kitchen chairs.
My office now looks fantastic with these chairs. Their unique shape really stands out, which I appreciate.
These chairs are comfortable and stylish—a quality product.