SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of brilin.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of brilin.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was a bit skeptical at first, but this self-cleaning litter box has completely won me over! Not only does it keep odors at bay, but it also saves me so much time on cleaning.
Since we introduced this automated system into our home, maintaining a clean and odor-free environment has never been easier.
This litter box ticks all the boxes and then some! 🌟
With three cats to look after, keeping their litter box clean and odor-free was no small feat – until we discovered this revolutionary system. The convenience of being able to customize the cleaning schedule to fit our needs is simply unparalleled. Whether we're at home or out and about, we can trust that the litter box is being efficiently maintained at all times.
Perhaps the best feature is the ability to control and monitor the litter box remotely through the intuitive app. Whether I'm at home or away, I can easily adjust settings and ensure that everything is running smoothly. This self-cleaning litter box has made my life as a cat owner so much easier and more enjoyable!
Every aspect of this system has exceeded my expectations! Gone are the days of constantly monitoring and scooping out waste; with this automated setup, I can sit back and relax while the litter box takes care of everything.
No more unpleasant smells wafting through the house; instead, we enjoy a consistently clean and pleasant environment!!!
I often found it challenging to maintain the cleanliness of my home, especially with two furry felines roaming around. But ever since I incorporated this litter box into our household, it's been a complete game-changer! The sheer convenience of being able to monitor and control everything remotely through the user-friendly app is simply phenomenal. Whether I'm at the office or traveling, I can rest assured that my cats' litter box is in optimal condition. The automated system efficiently sifts and removes waste, ensuring that the litter box remains fresh and ready for use at all times. With its spacious design, both my cats have ample room for comfort and privacy, eliminating any territorial disputes. Highly recommended for fellow cat parents seeking convenience and cleanliness! 😊
The automated system is incredibly efficient at keeping odors at bay, and the spacious design means my cats have plenty of room to do their business comfortably.
It's made such a difference in terms of cleanliness and convenience!
I'm extremely impressed. Not only does it keep odors under control, but it also saves me so much time on cleaning. Highly recommend to any cat owner!
I never thought I'd be so excited about a litter box! The spacious design means my cats have plenty of room to do their business. The self-cleaning mechanism works like a charm
This litter box has made my life so much easier!!! the app is super easy to use. 10/10 would recommend! 🐱
As a cat owner, I've tried my fair share of litter boxes, but this one takes the cake. The self-cleaning feature is a top, and the app makes it so convenient to control from anywhere. Highly recommend to anyone looking to upgrade their litter box setup!
This litter box has been a win for my household. The self-cleaning mechanism works like a dream, and the spacious design means my cats have plenty of room to move around!
I was hesitant to invest in a litter box, but I'm so glad I did. It's made such a difference in terms of cleanliness and convenience!
Definitely one of the best investments I've made for my furry friends! 🐾
This litter box has simplified my life in so many ways. No more daily scooping or worrying about odors when guests come over.
I'm always hesitant to try new gadgets, but this self-cleaning litter box has won me over completely. It's so easy to set up and use, and the results speak for themselves. My house smells fresher, and my cats seem to prefer it over their old litter box. Couldn't be happier with my purchase! 😃
I can't imagine life without this automatic litter box now. It's made such a difference in terms of cleanliness and convenience!
This litter box is worth every penny. The build quality is top-notch, and the self-cleaning mechanism works like a charm. My cat took to it immediately, and I've noticed a significant reduction in odors since switching to this system. Highly recommend for anyone tired of dealing with traditional litter boxes. 😻
I was skeptical at first, but this litter box has truly impressed me. Not only does it keep odors under control, but it also saves me so much time on cleaning. And the best part? My cats love it! It's a win-win for everyone. 🌟
This litter box has been a lifesaver for my household! With two cats, the constant scooping was becoming unbearable. But now, thanks to this automated system, I can spend less time cleaning and more time enjoying my furry companions. A must-have for cat owners! 😺
I have three cats, and keeping up with their litter box has always been a hassle. But with this self-cleaning system, it's become so much easier. I love that I can customize the cleaning schedule to suit my needs, and the spacious design ensures that all my cats are comfortable. Couldn't be happier!
My cats love it, and so do I! 😊