SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of brilin.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of brilin.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
After years of settling for less-than-ideal grilling solutions, discovering this combo grill felt like hitting the jackpot. Its innovative design, which combines the convenience of gas with the flavor-enhancing qualities of charcoal, immediately caught my attention. Now, several months and countless grilling sessions later, I can wholeheartedly recommend this product to any outdoor cooking enthusiast looking for versatility and reliability. The assembly, while requiring a bit of time and effort, was a small price to pay for the quality and functionality this grill offers. The construction is solid, promising durability and resistance to wear and tear. The dual grilling options have allowed me to experiment with a wide range of recipes and cooking techniques, from quick gas-grilled fish to slow-cooked charcoal-smoked ribs. The side burner is another feature that has come in handy, especially for preparing sauces and sides while the main course grills to perfection. Overall, this grill represents a significant upgrade from my previous outdoor cooking equipment. Its combination of gas and charcoal grilling capabilities, along with the added convenience of a stovetop burner, makes it a versatile and indispensable addition to my outdoor kitchen. The quality of the meals I've been able to prepare has consistently impressed my family and guests, making this grill a worthwhile investment for anyone passionate about outdoor cooking.
The grill's dual functionality has been a game-changer for my outdoor cooking. The ability to use both gas and charcoal in one cooking session has allowed for greater flexibility and creativity in my menu planning. For instance, I can quickly grill vegetables on the gas side while giving steaks the smoky flavor they deserve on the charcoal side. Additionally, the side burner has proven invaluable for preparing side dishes, making it possible to manage the entire meal outdoors without the need to step inside the kitchen.
Putting together this grill was a breeze, and the quality is outstanding! Highly recommend it to anyone looking for a reliable grill.
Absolutely love this product, but here's a crucial tip for all users: the vent screw on the right severely hinders the charcoal riser's movement due to its length. Simply reversing the screw's direction solves this problem, making it a must-do modification for optimal use.
The grill's quality is top-notch, massive, and robust.
Some mechanical skill is required for assembly, but it's straightforward if you follow the instructions. I'm delighted with my new grill.
My husband is thrilled with this grill. Its size and the options for gas, charcoal, and even a stovetop for outdoor frying make it a favorite. We've yet to see how it holds up against rust.
After a year and a half of use, I'm still in love with the charcoal side for meats, while the gas side is ideal for vegetables, baking, and keeping dishes warm. The side burner is indispensable.