SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of brilin.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of brilin.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I can't express enough how much I adore this chandelier! From the moment I unboxed it, I knew it was going to be a showstopper. The high-grade metal frame with its gold color exudes luxury, while the elegant glass accents catch the light in the most enchanting way. The installation was a breeze, which was a pleasant surprise given how sophisticated the design is. What I particularly love is the dimmable feature, allowing me to adjust the lighting to match the mood of any occasion. It's not just a light fixture; it's a statement piece that has elevated the style of my home.🌟🌟🌟🌟🌟
When I decided to redecorate my living room, I knew I wanted a centerpiece that would not only illuminate the space but also add a significant wow factor. This chandelier has done just that and more. The installation process was straightforward, and the fact that it came with LED bulbs was a huge plus. The ability to adjust the brightness is fantastic for creating the perfect ambiance. It's not just a functional piece of decor; it's a conversation starter and the focal point of the room.
I've always been hesitant to buy light fixtures online, but this chandelier has changed my perspective. It arrived well-packaged, and upon opening, I was struck by the beauty and quality of the materials. The gold frame adds a touch of elegance, while the clear glass accents reflect the light beautifully, creating a prism-like effect that is absolutely stunning. The inclusion of LED bulbs ensures that it's not only beautiful but also energy-efficient. The adjustable brightness is an added bonus, allowing me to create the perfect atmosphere for any situation. It's a high-quality, versatile piece that I would recommend to anyone looking to enhance their home's aesthetic.
Absolutely in love with my new light fixture! The dimmable feature is perfect for setting the mood during dinner parties. It's the perfect blend of modern and classic design.
The way the light dances off the glass accents is pure magic
Brightens up the room! 🌟
Perfect for movie nights or cozy evenings❤️
I was looking for something to add a touch of sophistication to my study, and this chandelier delivered beyond my expectations.The LED bulbs ensure the room is well-lit, and the dimmable feature is fantastic for adjusting the ambiance.
Perfect addition to my living room
Love it! Adds a touch of class to my study. Easy install too! 😍