SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of brilin.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of brilin.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recently, I had the joy of integrating this spectacular sofa into our living room setup, and let me tell you, the experience has been nothing short of magical. Imagine a seating option that not only complements your living space with its unique and enchanting U-shaped design but also cradles you in comfort so profound, it's akin to being hugged by a cloud. This isn't just any ordinary piece of furniture; it's a luxurious bubble cloud sofa that has transformed our living area into the epitome of comfort and style. The moment you sink into its embrace, you're greeted by the high-quality sponge filling that offers an exceptional level of seating comfort, making it the ultimate sanctuary for those lazy afternoons when all you want to do is relax and unwind. It's remarkable how it supports your back perfectly, providing a cozy yet supportive hug that you never knew you needed until now. Not only does it excel in comfort, but its sleek, minimalist modern style is a sight to behold. It effortlessly fits into various interior decors, adding a touch of elegance and whimsy that elevates the overall ambiance of our home. The durable fabric construction is a testament to its quality, ensuring that this sofa will be a part of our lives for many years to come. It's truly become the heart of our living room, a favorite spot for everyone in the family to gather and create memories.
I recently took a leap and updated my living space with this unique, cloud-like seating that promised comfort beyond my wildest dreams, and it did not disappoint. From the moment it arrived, it transformed my living room into a haven of relaxation and style. Its plush, soft-to-the-touch fabric invites you to sink in and forget the worries of the day. The design is a perfect blend of modernity and whimsy, making it not just a piece of furniture but a conversation starter. It's incredibly spacious, easily accommodating family movie nights or cozy reads. The craftsmanship is top-notch, with attention to detail that ensures durability without sacrificing the soft, inviting allure. It's been a delight to see how it elevates the room's aesthetic while offering an unparalleled level of comfort. The ease of maintenance is another plus, making it a practical choice for busy households. It's truly a remarkable piece that balances design, comfort, and functionality beautifully
Absolutely in love with this cloud sofa! Feels like floating on air while watching TV. 📺
Never have I ever thought a piece of furniture could bring so much joy and comfort into our home. This sofa, with its soft, enveloping cushions, feels like being cradled in softness. The design is so unique, it transforms the entire vibe of our living space into something out of a fairytale. It's surprisingly durable too, handling the daily chaos of kids and pets with grace. A total win in my book
I took a chance on this luxurious bubble cloud sofa, hoping to bring a slice of comfort and modernity into my home, and it absolutely delivered. From the moment it made its grand entrance, it became clear that this was no ordinary piece of furniture. It has completely revolutionized my living room, transforming it into a serene haven of relaxation and contemporary style. The plush, soft-to-the-touch fabric is a dream, inviting you to dive in and leave the day's worries behind. The U-shaped design not only adds an element of sophistication but also makes it incredibly spacious, perfect for snuggling up during movie nights or losing yourself in a good book. The attention to detail in its craftsmanship is evident, from the high-quality sponge filling that ensures durability to the sleek design that makes it a stunning conversation starter. Its ease of maintenance is a significant bonus, especially for someone like me who values practicality as much as style. This sofa has not only met but exceeded my expectations, offering a perfect balance of design, comfort, and functionality. It's a statement piece that has enhanced the aesthetic of my living room while providing an unmatched level of comfort.
I'm over the moon with this incredible couch! Its design is both innovative and inviting, creating a focal point in our space that's both aesthetically pleasing and incredibly comfortable. It's been the best spot for family movie nights, and cleaning it is a breeze. A total win in both form and function
My partner and I were looking for something out-of-the-box for our apartment, and this sofa has been a delightful addition. Its quirky, soft design not only makes a bold statement but also offers a comfort level that I didn't think was possible with furniture. Curling up on it with a good book has become my favorite pastime. It's sturdy, yet feels like you're floating on air. Highly recommend!