SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of brilin.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of brilin.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I wish I had discovered these sooner! I spent years experimenting with different products to address my foot calluses, but I never achieved the results I desired. These have truly transformed my feet. Since I started using them, my feet have become noticeably softer. The only drawback I can think of is that when I scrub vigorously, I've noticed small bits of pumice breaking off. However, I'm not complaining because the results are fantastic.
I recently bought this pumice stone to tackle my extremely rough heels, and after just two uses, I'm already amazed by the results! The exfoliation power of this stone is incredible – my heels feel significantly smoother and softer. It's a game-changer for anyone dealing with rough skin. I highly recommend it for quick and effective results!
I've tried ALL the products, including regular pedicures, so take my advice – this is the ONLY thing that will rid you of thick, cracked heels. Use it with soap (be cautious not to slip in the shower), start with the dark blue side, then flip it. After your shower, apply lotion. I promise you, within 10 days, you'll have baby-smooth heels, even if you're barefoot like me 24/7.
As a dancer, though not in contemporary or bare feet dance, I occasionally attend classes, and my feet tend to peel a lot. These pumice stones have been a lifesaver and get straight to work.
Yes, the dark blue side sheds a bit, but the results are astonishing. Calluses were practically gone after the first use. I don't know how it works so quickly, but I'm just glad it does. It only takes a moment at the end of my shower. I'm a fan.
I have a footbath, and I use these for callouses and general softening of the soles of my feet. They are gentle yet effective. I add liquid soap to them and scrub away! Voila – clean, soft feet.