SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of brilin.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of brilin.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was initially attracted to the eco-friendly aspect of this shoe cabinet, and it has not disappointed
This shoe cabinet is the epitome of form and function. With its natural rattan weave and solid oak construction, it offers a durable storage solution that enhances the aesthetic of any room. It’s been a perfect addition to my home.
Stunning rattan detail and solid oak—luxury meets functionality in one piece!
This shoe cabinet has been a fantastic addition to my home. The craftsmanship is evident in the solid white oak construction, providing a stable and durable place to store my shoes. The natural rattan weave is not only beautiful but also promotes airflow, keeping my footwear in top condition. I love the easy access design, which allows me to retrieve my shoes quickly and efficiently. Its size is perfect, offering ample storage without taking up too much space, making it ideal for my cozy apartment. The modern country style has a timeless appeal, fitting seamlessly into various decor styles. The durability of this cabinet assures me that it will be a long-lasting fixture in my home. It’s also easy to maintain, which is essential for my active lifestyle. I’m so pleased with this purchase and would recommend it to anyone looking for a high-quality, stylish, and functional shoe storage solution.
Luxury storage solution!
Elegance meets functionality in this shoe cabinet. The natural rattan front and solid oak frame offer a durable solution for shoe storage. Its design complements my home decor while keeping shoes neatly organized.
Perfect size, great look, and keeps shoes fresh
Love this shoe rack! 😍 So chic and sturdy, plus super easy to clean.
The design is so smart! It fits perfectly in my small apartment without taking up too much space, yet it holds more shoes than I expected. Easy to clean, too, which is a lifesaver for me.