frequently-asked-questions FQA

Frequently Asked Questions

How can I track my order?

You can track your order by logging into your account and visiting the order history page.

What is your return policy?

We offer a 30-day return policy on all items. Please visit our returns page for more details.

How do I change or cancel my order?

To change or cancel your order, please contact our customer support team as soon as possible.

How can I contact customer support?

You can contact our customer support team via email at support@brilin.shop or by calling our hotline.

Do you offer international shipping?

Yes, we offer international shipping to many countries. Please check our shipping policy for more information.

We offer the highest security possible at all times to make sure the online transactions keep your personal information safe.

Following the industry standards, we use the Secure Sockets Layer (SSL) technology to encrypt the information you share with us such as your name, address, and payment details.

Can I buy your items and send them to someone as a gift?

Yes! Simply use this person’s address as the shipping address when you place an order. There will be no price tags on or within the package!

Can I change or cancel my order?

Yes, if your order has been paid and you need to change or cancel it, you can do this within 12 hours of placing it.

To edit your order details or cancel the purchase, simply use the Contact Us form to send us an email.

An item is missing, wrong, or damaged in my package. What should I do?

We’re sorry it’s happened to you! Kindly use the Contact Us form to get in touch with us and tell all the order details so that we could sort it out for you.

Thank You for Shopping with Us!

We appreciate your business and hope you enjoy your purchase. If you have any further questions or need assistance, please don’t hesitate to reach out to our customer support team. Happy shopping!

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