SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of brilin.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of brilin.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
🌟🌿✨ Stepping into my dining room has felt like entering a magical forest ever since I installed this extraordinary chandelier. Traditionally, I’ve been pretty indifferent towards the classic crystal chandelier styles that you see around. They're lovely, no doubt, but they never quite sparked excitement in me. That was until I came across this masterpiece. The design is a breath of fresh air; it mimics the elegant, outstretched branches of a tree, all coated in a beautiful golden hue that adds a regal touch to the room. The craftsmanship is so precise, with delicate crystals hanging from each branch, catching the light and scattering it across the room in a dazzling array of patterns. It's not just a light fixture; it's a centerpiece that ignites conversations and captures the imagination. Anyone who lays eyes on it can't help but be taken aback by its beauty. For anyone on the fence about getting it, consider this your sign to go for it. It's more than just lighting; it’s a piece of art. 🌿✨🌟
💎🏡 The moment you step into our home, this chandelier greets you with an embrace of brilliance and elegance. It has transformed our front entrance from simply welcoming to absolutely mesmerizing. The light cascades through the crystals, creating a kaleidoscope of sparkles that dance across the walls and floor, making every entrance feel like a grand event. It’s not just a fixture; it’s a statement piece that elevates the ambiance of our entire home. 💎🏡
✨🌿 Absolutely in love with this chandelier! It's like having a piece of a fairy tale in my dining room. 🧚♀️
From the moment I unboxed this chandelier, I knew I had struck gold. The quality is palpable, exuding luxury and sturdiness that’s rare to find in light fixtures these days. It effortlessly exceeded my expectations, not just in its breathtaking design but in its functionality too. The dimmable feature is a game-changer, allowing me to set the mood from vibrant gatherings to cozy, intimate dinners. It’s a testament to craftsmanship and innovation, and I couldn’t be happier with my purchase. For anyone pondering over this chandelier, let me tell you, it’s worth every penny. 👌💡
🌈✨ Transitioning from mundane lighting to this chandelier has been a revelation for my living space. Mounted close to the ceiling, it brings an air of sophistication and modernity that traditional dome fixtures simply can’t match. Perfect for spacious rooms, it spreads light evenly, creating a warm and inviting atmosphere. The dimmer compatibility is a cherry on top, allowing for seamless adjustment to create the perfect vibe for any moment. The delivery process was a breeze too – fast shipping, secure packaging, and not a single scratch on arrival. It’s bright, beautiful, and adds a touch of magic to the room. 🌈✨
💡👍 Transformed my living room into an elegant space. The light play from the crystals is mesmerizing! 🌟
🌟✨ Ever since installing this breathtaking chandelier, every evening feels like an event in itself. The way the iron branches spread out, holding the crystals, reminds me of a starlit sky right above my dining table. The dimmable feature has transformed our meals, allowing us to go from a bright, energizing breakfast ambiance to a soft, romantic dinner setting with just a twist. Its elegance is unmatched, and it functions not just as a source of light but as the heart of our home. The installation was straightforward, and seeing the light play off the crystals every day is a pure delight. 🌟✨
💡🏠 Installing this chandelier in our dining room has elevated every meal to a special occasion. Its dimmable feature is perfect for creating the right atmosphere, from bright family dinners to romantic evening meals. 💡🏠
💫🌲 This chandelier has brought an element of nature into my home with its branch-like design and sparkling crystals. It's not just a source of light; it's a source of daily joy. Truly a unique piece that stands out. 💫🌲