SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of brilin.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of brilin.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Having used smaller telescopes in the past, I was initially daunted by the size and capabilities of this 10" collapsible Dobsonian. However, my concerns quickly faded away the first night I used it. The large 250mm aperture has allowed me to explore the night sky in ways I never thought possible, bringing distant galaxies and nebulae into my backyard with incredible clarity. The telescope's design is both practical and innovative. Its collapsibility means that despite its size, it can be easily stored and transported, making it ideal for both home use and field trips to darker skies. The build quality is excellent, providing a stable and reliable platform for observing the space 🤩 The light-gathering capability of this telescope is simply astounding, with 1235x more power than the human eye. This, coupled with the high-quality parabolic primary mirror coated with Radiant Aluminum Quartz, ensures that the images I see are bright, clear, and full of detail. Observing the surface of the moon feels like flying over it, while planets like Jupiter and Saturn are displayed in such detail that it feels like visiting them. The tension control handle is another feature that stands out. It offers precise control over the telescope’s movement, allowing for smooth tracking of celestial objects as they move across the sky. This makes observing not just easier but also more enjoyable, as I can spend more time viewing and less time adjusting. Moreover, the 2-inch Crayford-style focuser with the 1.25-inch adapter is a boon for versatility, enabling me to use a wide range of eyepieces and accessories. This adaptability has been key in tailoring my astronomical experiences to suit my interests and the objects I’m observing. Overall, this telescope has transformed my astronomical journey. It combines powerful optics, user-friendly design, and versatile features into a single package that delivers exceptional value. For anyone serious about exploring the cosmos, this telescope offers an unparalleled window into the universe, providing endless opportunities for discovery and wonder 👍
The moment I set up this 10" collapsible Dobsonian telescope in my backyard, I knew my stargazing experience would never be the same. The large 250mm aperture combined with the Radiant Aluminum Quartz coated mirror produces such clear and bright images of celestial objects, it's like looking through a giant window into space. Whether it’s the craters on the moon or the belts of Jupiter, everything appears in stunning detail. The innovative collapsible design is a masterpiece of convenience and engineering. It’s incredibly easy to expand and collapse, making it perfect for quick observation sessions or transporting to darker skies. Despite its portability, the telescope maintains excellent collimation, ensuring that every view is as sharp as the last. The tension control handle has been a revelation, allowing me to smoothly slew the telescope across the sky with unprecedented stability, making tracking objects as they move through the night sky effortless. The heavy-duty rocker box with Teflon bearings provides a stable and smooth base, ensuring that my observations are always steady and free from vibrations. What truly sets this telescope apart for me is its versatility. The 2-inch Crayford-style focuser with a 1.25-inch adapter makes it incredibly easy to use different eyepieces, allowing me to customize my viewing experience based on what I’m observing. Whether I’m scanning the Milky Way for distant nebulae or zooming in on Saturn’s rings, the views are always breathtaking. In conclusion, this telescope has not only enhanced my love for astronomy but has also provided me with a tool that will grow with me as I delve deeper into this fascinating hobby. It’s an investment in countless nights of discovery and awe, and I can’t recommend it enough to anyone passionate about exploring the space
The perfect telescope for both beginners and seasoned stargazers! Easy to use and fantastic performance
The clarity and detail I can see with this telescope's large aperture and high-quality mirror coating are astounding. From the rings of Saturn to distant galaxies, everything appears so vivid and clear. It’s like having a professional observatory in my backyard
I was initially drawn to the collapsible design, but the stunning views this telescope provides have made me a true believer in its capabilities. It's an exceptional tool for exploring the cosmos
Impressive in every way, this telescope combines portability with exceptional viewing capabilities. It's been an absolute joy to use and has significantly enhanced my astronomical experiences
A game-changer for stargazing! The telescope's large aperture and quality optics offer stunning views of the night sky. The collapsible design is ingenious for easy transport and storage
Tracking celestial bodies has never been smoother, thanks to the tension control handle 👍